At Unit21, we have added the ability for agents to duplicate an alert.
Agents can now create a workflow button that clones an alert. This is done by choosing the
Create Alert option from the
Create Case / Alert option in the workflow creation menu.
The workflow button can be accessed on an alert’s detail page. Using the workflow button directs the agent to the
Create Alert page with the data from the previous alert filled out. This workflow is not allowed for bulk actions.
You will now find the workflow option available in System > Workflows > Alert Workflow buttons page.
When creating a workflow button, simple select Create alert from the Create Case / Alert section:
This feature is not available by default.
This feature is currently available only for organizations that request it. Please contact your Unit21 rep to learn more.