Agents can be added to specific teams within your organization. Teams should be used for categorizing work and binning alerts/cases.

Add a Team:

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1. Log into your Dashboard under a user with administrator privileges.
2. On the left side navigation, select System.
3. Head over to the Teams tab:

4. Click the Create Team button:

5. Fill in the information required (feel free to experiment with the name of your choice):

5. Success. The new team has been created:

The Summary tab shows all agents that are part of this team.

6. Take a look at the Settings tab:

7. And the Permissions tab:

Add an Agent to the Team:

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1. Select an agent:

2. Add the appropriate agent from the search results:

3. Success!

Teams are an efficient way to set default roles and permissions for agents. They are also essential to triage alerts using alert queues.