6. Changing Permissions

6. Changing Permissions

Agent and team permissions are highly customizable.

Permissions can be assigned an individual agent, an entire team, and/or to yourself.

It is very important to set the right permissions because each item in the Dashboard requires specific permissions (case, alerts, reports...).

Individual Agent Permissions


  1. Log into your Dashboard under a user with administrator privileges.
  2. On the left side navigation, select System:
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  1. Select the agent:
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  1. Head over to the Permissions tab for this agent:
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  1. Select the Edit Permissions button and edit the permissions accordingly:
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  1. Click Save when you are done.
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Team Permissions


  1. Log into your Dashboard under a user with administrator privileges.
  2. On the left side navigation, select System.
  3. Head over to the Teams tab:
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  1. Select the team of your choice:
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  1. Select the Permissions tab for that team:
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  1. Click on Edit Permissions and modify permissions accordingly.
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  1. Click Save when you are done.
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Your Own Permissions


  1. Log into your Dashboard under a user with administrator privileges.
  2. On the upper right side of the window, select your icon. Click Profile:
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  1. Select the Permissions tab:
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  1. Click on Edit Permissions and modify permissions accordingly.
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  1. Click Save when you are done.
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Congratulations you have completed the admin tutorial!