Permissions can be assigned an individual agent, an entire team, and/or to yourself.

It is very important to set the right permissions because each item in the Dashboard requires specific permissions (case, alerts, reports...).

Individual Agent Permissions

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1. Log into your Dashboard under a user with administrator privileges.
2. On the left side navigation, select System:

3. Select the agent:

4. Head over to the Permissions tab for this agent:

5. Select the Edit Permissions button and edit the permissions accordingly:

6. Click Save when you are done.

Team Permissions

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1. Log into your Dashboard under a user with administrator privileges.
2. On the left side navigation, select System.
3. Head over to the Teams tab:

4. Select the team of your choice:

5. Select the Permissions tab for that team:

6. Click on Edit Permissions and modify permissions accordingly.

7. Click Save when you are done.

Your Own Permissions

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1. Log into your Dashboard under a user with administrator privileges.
2. On the upper right side of the window, select your icon. Click Profile:

3. Select the Permissions tab:

4. Click on Edit Permissions and modify permissions accordingly.

5. Click Save when you are done.

Congratulations you have completed the admin tutorial!