6. Changing Permissions
Agent and team permissions are highly customizable.
Permissions can be assigned an individual agent, an entire team, and/or to yourself.
It is very important to set the right permissions because each item in the Dashboard requires specific permissions (case, alerts, reports...).
Individual Agent Permissions
- Log into your Dashboard under a user with administrator privileges.
- On the left side navigation, select System:
![Unit21-Admin-Permissions-1.png 1200](https://files.readme.io/cd79e6b-Unit21-Admin-Permissions-1.png)
- Select the agent:
![Unit21-Admin-Permissions-2.png 1200](https://files.readme.io/7fe872d-Unit21-Admin-Permissions-2.png)
- Head over to the Permissions tab for this agent:
![Unit21-Admin-Permissions-3.png 1200](https://files.readme.io/b27b516-Unit21-Admin-Permissions-3.png)
- Select the Edit Permissions button and edit the permissions accordingly:
![Unit21-Admin-Permissions-4.png 1200](https://files.readme.io/fcee0df-Unit21-Admin-Permissions-4.png)
- Click Save when you are done.
![Unit21-Admin-Permissions-5.png 1200](https://files.readme.io/840f289-Unit21-Admin-Permissions-5.png)
Team Permissions
- Log into your Dashboard under a user with administrator privileges.
- On the left side navigation, select System.
- Head over to the Teams tab:
![Unit21-Admin-Permissions-6.png 1200](https://files.readme.io/1d49631-Unit21-Admin-Permissions-6.png)
- Select the team of your choice:
![Unit21-Admin-Permissions-7.png 1200](https://files.readme.io/5e408cf-Unit21-Admin-Permissions-7.png)
- Select the Permissions tab for that team:
![Unit21-Admin-Permissions-8.png 1200](https://files.readme.io/d35d79f-Unit21-Admin-Permissions-8.png)
- Click on Edit Permissions and modify permissions accordingly.
![Unit21-Admin-Permissions-9.png 1200](https://files.readme.io/533785d-Unit21-Admin-Permissions-9.png)
- Click Save when you are done.
![Unit21-Admin-Permissions-10.png 1200](https://files.readme.io/d6d8686-Unit21-Admin-Permissions-10.png)
Your Own Permissions
- Log into your Dashboard under a user with administrator privileges.
- On the upper right side of the window, select your icon. Click Profile:
![Unit21-Admin-Permissions-11.png 1200](https://files.readme.io/c85236c-Unit21-Admin-Permissions-11.png)
![Unit21-Admin-Permissions-12.png 1200](https://files.readme.io/cb79a68-Unit21-Admin-Permissions-12.png)
- Select the Permissions tab:
![Unit21-Admin-Permissions-13.png 1200](https://files.readme.io/6094a8c-Unit21-Admin-Permissions-13.png)
- Click on Edit Permissions and modify permissions accordingly.
![Unit21-Admin-Permissions-14.png 1200](https://files.readme.io/eaa72b4-Unit21-Admin-Permissions-14.png)
- Click Save when you are done.
![Unit21-Admin-Permissions-15.png 1200](https://files.readme.io/c412f09-Unit21-Admin-Permissions-15.png)
Congratulations you have completed the admin tutorial!
Updated 8 months ago