6. Changing Permissions
Agent and team permissions are highly customizable.
Permissions can be assigned an individual agent, an entire team, and/or to yourself.
It is very important to set the right permissions because each item in the Dashboard requires specific permissions (case, alerts, reports...).
Individual Agent Permissions
- Log into your Dashboard under a user with administrator privileges.
- On the left side navigation, select System:

- Select the agent:

- Head over to the Permissions tab for this agent:

- Select the Edit Permissions button and edit the permissions accordingly:

- Click Save when you are done.

Team Permissions
- Log into your Dashboard under a user with administrator privileges.
- On the left side navigation, select System.
- Head over to the Teams tab:

- Select the team of your choice:

- Select the Permissions tab for that team:

- Click on Edit Permissions and modify permissions accordingly.

- Click Save when you are done.

Your Own Permissions
- Log into your Dashboard under a user with administrator privileges.
- On the upper right side of the window, select your icon. Click Profile:


- Select the Permissions tab:

- Click on Edit Permissions and modify permissions accordingly.

- Click Save when you are done.

Congratulations you have completed the admin tutorial!
Updated over 1 year ago