How to assign a Case
![ezgif-2-2a9bed901d.gif 600](https://files.readme.io/388cb22-ezgif-2-2a9bed901d.gif)
When a case is created it is typically automatically assigned to the agent that created it.
Assign a Case using the default Workflow button
In the upper right corner of the case detail page, there is a default workflow button called Re-Assign. Please note that this button is not always available and depends on your administrator's settings:
![Unit21-Case-25.png 1600](https://files.readme.io/95dc3b1-Unit21-Case-25.png)
![Unit21-Case-26.png 1600](https://files.readme.io/f8bfcf4-Unit21-Case-26.png)
Assign a Case using a custom Workflow button
Custom workflow buttons are available in the right menu of the case detail page. If your system administrator has created a button or buttons that include re-assignment of a case, you can use them as such:
![Unit21-Case-27.png 1600](https://files.readme.io/68b54b0-Unit21-Case-27.png)
![Unit21-Case-28.png 1600](https://files.readme.io/64bc359-Unit21-Case-28.png)
Assign a Case from the Admin tab
If you have permissions to access the Admin tab of the Cases page, you can select a case in the table. A button called Re-assign will appear which you can use to re-assign one or multiple cases:
![Unit21-Case-30.png 1600](https://files.readme.io/dee9e02-Unit21-Case-30.png)
![Unit21-Case-31.png 1600](https://files.readme.io/82af4c2-Unit21-Case-31.png)
Bulk assign Cases
If you have permissions to access the Admin tab of the Cases page, you can select a case in the table. A button called Re-assign will appear which you can use to re-assign one or multiple cases:
Updated 8 months ago