Block Account from an Alert
After you review an alert and have concluded the entity is a fraudster, you can block the account by following these steps:
- Go to Alerts
- Click on the Entity.
- In the 'Other' section in the 'Entity Details' check to see if they have been blocked. If 'Blocked' is False, then the Entity has not been blocked.
- Click 'Go To Detail Page'
- Click the workflow button 'Blocking,' which should prompt the following popup. This workflow button indicates that you have a 'True Positive' with the disposition Closing review - took action.
- If there are multiple entities associated with the account, you can choose to Apply to all or if there is only one entity you can choose Apply individually.
- You can choose the reason 'why' you are blocking this account from the dropdown menu. Note, the default option is 'Not Applicable,' which would not block the account.
- Once you hit Submit, it will trigger an Alert Action Webhook that would block the account immediately.
- If you go back to the 'Entity' page or the 'Entity Details', you will see the account has been blocked with Blocked: True.
Updated 9 months ago