How to change an Alerts' Queue
![ezgif-4-e0ff31b8c8.gif 800](https://files.readme.io/1e5e0fb-ezgif-4-e0ff31b8c8.gif)
From the My Alerts tab
- Go to Alerts > My Alerts.
![Unit21-Change-Queue-6.png 1600](https://files.readme.io/48dfaf0-Unit21-Change-Queue-6.png)
- Select the alert (you might want to search or use filters).
- Click on the alert in the table to open up the detail view:
![Unit21-Change-Queue-7.png 1600](https://files.readme.io/4e472ef-Unit21-Change-Queue-7.png)
- Click the Change Queue button:
![Unit21-Change-Queue-8.png 1600](https://files.readme.io/f2f7447-Unit21-Change-Queue-8.png)
- Success:
![Unit21-Change-Queue-9.png 1600](https://files.readme.io/5dc6420-Unit21-Change-Queue-9.png)
From the Admin tab
- Go to Alerts > Admin.
![Unit21-Change-Queue-1.png 5344](https://files.readme.io/7c47449-Unit21-Change-Queue-1.png)
- Select the alert (you might want to search or use filters):
![Unit21-Change-Queue-2.png 5344](https://files.readme.io/90cec2e-Unit21-Change-Queue-2.png)
- Select Change Queue in the ... menu:
![Unit21-Change-Queue-3.png 5344](https://files.readme.io/f4eb3e2-Unit21-Change-Queue-3.png)
- Select the queue you want to move the alert to from the drop-down:
![Unit21-Change-Queue-4.png 5344](https://files.readme.io/712c135-Unit21-Change-Queue-4.png)
- Changes take effect immediately:
![Unit21-Change-Queue-5.png 5344](https://files.readme.io/2ca3633-Unit21-Change-Queue-5.png)
You should see the alert located in the new queue.
This can only be done on open alerts!
Closed alerts cannot be moved to a new queue.
You can confirm your action by using the alert queue
filter on the Admin tab.
Changing queues removes assignments.
If you change an alert's queue, the agent assigned to the alert will be unassigned.
Updated 8 months ago