How to change an Alerts' Queue

From the My Alerts tab

1. Go to Alerts > My Alerts.

2. Select the alert (you might want to search or use filters).
3. Click on the alert in the table to open up the detail view:

4. Click the Change Queue button:

5. Success:

From the Admin tab

1. Go to Alerts > Admin.

2. Select the alert (you might want to search or use filters):

3. Select Change Queue in the ... menu:

4. Select the queue you want to move the alert to from the drop-down:

5. Changes take effect immediately:

You should see the alert located in the new queue.

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This can only be done on open alerts!

Closed alerts cannot be moved to a new queue.

You can confirm your action by using the alert queue filter on the Admin tab.

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Changing queues removes assignments.

If you change an alert's queue, the agent assigned to the alert will be unassigned.