How to configure Team Permissions
- To change permissions for a specific agent, head over to User Management:

- Make sure you are on the Teams tab.
- Click on the team or use the Search to find the team of your choice.

- Go to the Permissions tab:

- Click Edit Permissions:

- Use the checkboxes to add or remove permissions.

- Click Save:

The agents that you add to the team will have all the team's permissions (along with additional permissions that the agent was granted on the individual level).
Updated 8 months ago