How to configure Team Permissions

  1. To change permissions for a specific agent, head over to User Management:
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  1. Make sure you are on the Teams tab.
  2. Click on the team or use the Search to find the team of your choice.
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  1. Go to the Permissions tab:
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  1. Click Edit Permissions:
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  1. Use the checkboxes to add or remove permissions.
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  1. Click Save:
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The agents that you add to the team will have all the team's permissions (along with additional permissions that the agent was granted on the individual level).