How to configure Team Permissions

1. To change permissions for a specific agent, head over to User Management:

2. Make sure you are on the Teams tab.
3. Click on the team or use the Search to find the team of your choice.

4. Go to the Permissions tab:

5. Click Edit Permissions:

6. Use the checkboxes to add or remove permissions.

7. Click Save:

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The agents that you add to the team will have all the team's permissions (along with additional permissions that the agent was granted on the individual level).