How to use Custom Data Filters to find Alerts


Agent can filter alerts in the My Alert and Admin tabs of the Alert page based on custom data.

Custom Data is additional data that can be sent with transactional information. Aside from the required item such as a sender, receiver, and monetary amount, custom data can be included in a transaction such as "Stock = GME" or "Customer = primary" or "Code = 652999". Then this data can be used to filter alerts in the alert views.

Custom data filters:

  • support text and numeric entries - use Equal or Not_Equal
  • support negative filters - use Equals Empty Value
  • support multiple entries - use In or Not_In


Custom data filters can be used in conjunction with existing filters on all alerts pages.

From the My Alerts or the Admin tab

  1. Go to Alerts > My Alerts or go to Alerts > Admin
  1. Select Add Custom Data Filter button.
  2. A modal pop-up will open, you may now fill in the required data. You will need to decide if the custom data is part of the entity, transaction, or action:
  1. Success, please note that it may take a few seconds for the table to refresh with the filtered items: