How to bulk assign Cases

- If you have permissions to access the Admin tab of the Cases page, you can select any cases in the table.

- You have the option to select ALL cases as well:

- A button called Re-assign will appear which you can use to re-assign one or multiple cases.

- Even though all alerts can be select (hundreds of thousands of cases), Unit21 imposes a max of 500 cases in a bulk assignment:

- You can choose which agent to re-assign the 500 cases to. Click Re-Assign:

- Success.
Updated over 1 year ago