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How to bulk assign Cases

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  1. If you have permissions to access the Admin tab of the Cases page, you can select any cases in the table.
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  1. You have the option to select ALL cases as well:
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  1. A button called Re-assign will appear which you can use to re-assign one or multiple cases.
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  1. Even though all alerts can be select (hundreds of thousands of cases), Unit21 imposes a max of 500 cases in a bulk assignment:
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  1. You can choose which agent to re-assign the 500 cases to. Click Re-Assign:
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  1. Success.

Updated 10 months ago