How to bulk export Cases


Cases can be exported in bulk if needed. This can only be done by an Administrator (an agent with the appropriate permissions).

  1. Head over to the Cases page.
  2. Go to the Admin tab:
  1. Select the cases you want to export from the table. It is possible to select the entire table:
  1. You also have the option to select ALL cases:
  1. Click the Export button, a prompt will pop-up:

Exports are supported in Excel (XLSX) and CSV format.

  1. The exports are available in Reporting > File Exports:

The download button will immediately download the file to your Downloads folder but you may need to wait until the status is READ_FOR_DOWNLOAD:

  1. If you selected Receive in Email in the prompt, the file will also be sent to your email.


It may take a few hours to receive your download.