How to bulk export Cases

Cases can be exported in bulk if needed. This can only be done by an Administrator (an agent with the appropriate permissions).
- Head over to the Cases page.
- Go to the Admin tab:

- Select the cases you want to export from the table. It is possible to select the entire table:

- You also have the option to select ALL cases:

- Click the Export button, a prompt will pop-up:

Exports are supported in Excel (XLSX) and CSV format.
- The exports are available in Reporting > File Exports:

The download button will immediately download the file to your Downloads folder but you may need to wait until the status is READ_FOR_DOWNLOAD
:
- If you selected Receive in Email in the prompt, the file will also be sent to your email.
It may take a few hours to receive your download.
Updated 10 months ago