Cases can be resolved in bulk if this is needed. This can only be done by an Administrator (an agent with the appropriate permissions).
- Head over to the Cases page.
- Go to the Admin tab:
- Select the cases you want to resolve from the table. It is possible to select the entire table:
- You have the option to select ALL alerts:
- Click the Resolve button, a prompt will pop-up:
- Select the workflow button you want to apply to all the selected cases:
BULK ACTIONS HAVE A LIMIT OF 500!
Even though you may have selected thousands of cases, the bulk actions are limited to 500 cases. Bulk actions can be repeated as needed.
- Click Submit to apply the workflow in bulk:
Updated over 1 year ago