How to configure Agent Permissions

Generally, it's preferable to configure a permissions on a team level, but some organizations have good reasons to add permissions on an agent level.

1. To change permissions for a specific agent, head over to User Management:

2. Make sure you are on the Agents tab.
3. Click on the agent or use the Search to find the agent of your choice.

4. Click Edit Permissions:

5. Use the checkboxes to add or remove permissions.

❗️

MAKE SURE ALL ITEMS YOU WANT TO KEEP STAY SELECT!

Anything unselected will be automatically removed from permissions.

6. Click Save:

📘

If you are confused about what a permission means, you can check the permissions reference.