How to create Case Queue Thresholds
- Head over to Workflows > Queues.
- Open the Case Queues tab:
![Screen Shot 2022-12-21 at 12.14.53 PM.png 2079](https://files.readme.io/f26ba6b-Screen_Shot_2022-12-21_at_12.14.53_PM.png)
Here you will see a list of all the case queues that currently exist.
I can't see the Queues tab!
If you cannot see the queues tab, you do not have the necessary permissions.
- Identify the queue you want to modify. On the right hand side, click the ... menu and select Edit Queue. A prompt will appear:
![Screen Shot 2022-12-21 at 12.35.42 PM.png 2079](https://files.readme.io/4b88aa8-Screen_Shot_2022-12-21_at_12.35.42_PM.png)
- Edit the Case count threshold section:
![Screen Shot 2022-12-21 at 12.36.42 PM.png 2079](https://files.readme.io/334cd9f-Screen_Shot_2022-12-21_at_12.36.42_PM.png)
If a queue has fewer alerts than the minimum, it will appear in YELLOW.
If a queue has a number of alerts between the minimum and maximum, it will appear in ORANGE.
If a queue has more alerts than the maximum, it will appear in RED.
![Screen Shot 2022-12-21 at 1.25.08 PM.png 2079](https://files.readme.io/b222141-Screen_Shot_2022-12-21_at_1.25.08_PM.png)
Updated 8 months ago