How to modify a Case Queue

1. Head over to Workflows > Queues.
2. Open the Case Queues tab:

Here you will see a list of all the case queues that currently exist.

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I can't see the Queues tab!

If you cannot see the queues tab, you do not have the necessary permissions.

3. Identify the queue you want to modify. On the right hand side, click the ... menu and select Edit Queue. A prompt will appear:

4. Make the necessary modifications to the case queue:

5. Click Save when you are done.

The changes will take effect immediately.

Default Queue

The default queue can be modified but not deleted.