How to modify a Case Queue
- Head over to Workflows > Queues.
- Open the Case Queues tab:
![Screen Shot 2022-12-21 at 12.14.53 PM.png 2079](https://files.readme.io/f26ba6b-Screen_Shot_2022-12-21_at_12.14.53_PM.png)
Here you will see a list of all the case queues that currently exist.
I can't see the Queues tab!
If you cannot see the queues tab, you do not have the necessary permissions.
- Identify the queue you want to modify. On the right hand side, click the ... menu and select Edit Queue. A prompt will appear:
![Screen Shot 2022-12-21 at 12.35.42 PM.png 2079](https://files.readme.io/4b88aa8-Screen_Shot_2022-12-21_at_12.35.42_PM.png)
- Make the necessary modifications to the case queue:
![Screen Shot 2022-12-21 at 12.36.42 PM.png 2079](https://files.readme.io/334cd9f-Screen_Shot_2022-12-21_at_12.36.42_PM.png)
- Click Save when you are done.
![Screen Shot 2022-12-21 at 12.37.10 PM.png 2079](https://files.readme.io/37829c9-Screen_Shot_2022-12-21_at_12.37.10_PM.png)
The changes will take effect immediately.
![Screen Shot 2022-12-21 at 12.37.15 PM.png 2079](https://files.readme.io/1106ae0-Screen_Shot_2022-12-21_at_12.37.15_PM.png)
Default Queue
The default queue can be modified but not deleted.
Updated 8 months ago