How to modify a Filing Queue

  1. Head over to Workflows > Queues.
  2. Open the Filing Queues tab:
2041

Here you will see a list of all the filing queues that currently exist.

🚧

I can't see the Queues tab!

If you cannot see the queues tab, you do not have the necessary permissions.

  1. Identify the queue you want to modify. On the right hand side, click the ... menu and select Edit Queue. A prompt will appear:
2041
  1. Make the necessary modifications to the case queue:
2041
  1. Click Save when you are done.
2041

The changes will take effect immediately.

2041

Default Queue

The default queue can be modified but not deleted.