How to modify a Filing Queue
- Head over to Workflows > Queues.
- Open the Filing Queues tab:
![Screenshot 2023-02-28 at 1.19.42 PM.png 2041](https://files.readme.io/e3af2f6-Screenshot_2023-02-28_at_1.19.42_PM.png)
Here you will see a list of all the filing queues that currently exist.
I can't see the Queues tab!
If you cannot see the queues tab, you do not have the necessary permissions.
- Identify the queue you want to modify. On the right hand side, click the ... menu and select Edit Queue. A prompt will appear:
![Screenshot 2023-02-28 at 1.25.10 PM.png 2041](https://files.readme.io/8e9e737-Screenshot_2023-02-28_at_1.25.10_PM.png)
- Make the necessary modifications to the case queue:
![Screenshot 2023-02-28 at 1.25.34 PM.png 2041](https://files.readme.io/077ee27-Screenshot_2023-02-28_at_1.25.34_PM.png)
- Click Save when you are done.
![Screenshot 2023-02-28 at 1.26.09 PM.png 2041](https://files.readme.io/faa4102-Screenshot_2023-02-28_at_1.26.09_PM.png)
The changes will take effect immediately.
![Screenshot 2023-02-28 at 1.26.13 PM.png 2041](https://files.readme.io/0d28659-Screenshot_2023-02-28_at_1.26.13_PM.png)
Default Queue
The default queue can be modified but not deleted.
Updated 8 months ago