How to convert an Alert into Case
![ezgif-4-f2807492a0.gif 800](https://files.readme.io/d447620-ezgif-4-f2807492a0.gif)
Assuming the alert has been throughly investigated and you would like to escalate the alert, you can turn the alert into a case.
At this point, your administrator should have configured a workflow button that can turn the alert into a case.
- From your alert, select the workflow button that will Create a Case:
![Unit21-Alert-Case-1.png 1200](https://files.readme.io/92cc1c1-Unit21-Alert-Case-1.png)
- In the prompt, select any other cases and alerts you want to associate with the new case. You can also assign an agent to the case at this time:
![Unit21-Alert-Case-3.png 1200](https://files.readme.io/23baa0b-Unit21-Alert-Case-3.png)
![Unit21-Alert-Case-4.png 1200](https://files.readme.io/62883f7-Unit21-Alert-Case-4.png)
- Select Create New Case
![Unit21-Alert-Case-5.png 1200](https://files.readme.io/76b38d7-Unit21-Alert-Case-5.png)
- A new page will load to fill out any required information before a case can be created:
![Unit21-Alert-Case-6.png 1200](https://files.readme.io/bcb366c-Unit21-Alert-Case-6.png)
- At the bottom of the pane, select Create Case:
![Unit21-Alert-Case-7.png 1200](https://files.readme.io/b035a95-Unit21-Alert-Case-7.png)
- You case has been created.
Updated 8 months ago