Collaborations on Unit21’s platform is the mechanism for which Parent Orgs and Children Orgs can send alerts to each other for review in a controlled manner:
- Collaboration is permission gated: only agents with specific permissions can view and enable collaborations.
- Collaboration actions are SEVERELY limited. A collaborator cannot perform actions on alerts/cases.
To start collaborating, use the Start collaboration button on the alert:
- If you are a Parent Org and you decide to collaborate, your Child org will be able to see the alert.
- If you are a Child Org and you decide to collaborate, your Parent org will be able to see the alert.
However, only the data, alert and model/rule owner can investigate the alert! Collaborators can only communicate via comments and tags. Collaborators CANNOT edit alerts and do not have access to workflow buttons, queue changes, documents....
Updated 9 months ago