Parent-Child Collaboration

Alert / Case Management - Collaborations

Collaborations on Unit21’s platform is the mechanism for which Parent Orgs and Children Orgs can send alerts to each other for review in a controlled manner:

  • Collaboration is permission gated: only agents with specific permissions can view and enable collaborations.
  • Collaboration actions are SEVERELY limited. A collaborator cannot perform actions on alerts/cases.
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To start collaborating, use the Start collaboration button on the alert:

  • If you are a Parent Org and you decide to collaborate, your Child org will be able to see the alert.
  • If you are a Child Org and you decide to collaborate, your Parent org will be able to see the alert.

However, only the data, alert and model/rule owner can investigate the alert! Collaborators can only communicate via comments and tags. Collaborators CANNOT edit alerts and do not have access to workflow buttons, queue changes, documents....

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