Webhooks

Webhooks are notifications that Unit21 sends when an event occurs on your platform.

From the Webhooks pane of the Unit21 UI, you can configure what events trigger a webhook, along with the endpoints where notifications are sent.

For example, this webhook sends notifications about any alert activity to a specially designated endpoint.

How to create a webhook

Go to System>Webhooks, then click Create a Webhook.
Add the Endpoint URL you want to send your webhooks to.
Add the webhook events that trigger your webhook. For a description of the events, see the event reference in the following section.

The following list outlines the objects available for Unit21 webhooks, and briefly describes the events that trigger each webhook.

Alerts:

Action Type	Webhook Trigger
ALERT_CREATED	When an alert is triggered
ALERT_REOPENED	When an agent re-opens a previously closed alert
ALERT_CLOSED	When an alert is closed
ALERT_ACTION_TRIGGERED	When an agent clicks an alert's action buttons
ALERT_COMPONENT_ACTION_TRIGGERED	When alert component action buttons are clicked via the alert detail pane

Cases:

Action Type	Webhook Trigger
CASE_CREATED	When a case is created
CASE_REOPENED	When a previously closed case is re-opened
CASE_CLOSED	When a case is closed
CASE_ACTION_TRIGGERED	When a case action runs

Entities:

Action Type	Webhook Trigger
ENTITY_ACTION_TRIGGERED	When an entity action runs (executed from an entity's details pane)
ENTITY_FLAGGED	When an entity is flagged

Rules / Models:

Action Type	Webhook Trigger
RULE_TRIGGERED	When a rule is executed
RULE_CREATED	When an agent deploys a rule
RULE_ACTION_TRIGGERED	When an agent runs a rule action

Events:

Action Type	Webhook Trigger
EVENT_ACTION_TRIGGERED	When an agent selects an event action button

Verifications:

Action Type	Webhook Trigger
VERIFICATION_WORKFLOW_EXECUTED	When a verification workflow is executed
VERIFICATION_ENTITY_STEP_COMPLETED	When entity verification is completed
VERIFICATION_ENTITY_INITIATED	When verification initiations for an entity
VERIFICATION_MANUAL_REVIEW_NEEDED	When verification returns the state "manual review needed"
VERIFICATION_AUTO_APPROVED	When verification is approved
VERIFICATION_AUTO_REJECTED	When verification is rejected
VERIFICATION_RFI_RESPONSE_RECEIVED	Currently unavailable

Test your webhook

After you create a webhook, you can send a test request. If a request fails, Unit21 tries to resend the webhook. However, Unit21 sends a maximum of three requests.